Shipping policy

At MDCN Cart, we aim to deliver your customized and personalized products safely and on time across Pakistan. Since most items are made-to-order, delivery times may vary depending on design complexity and order volume.

1. Order Processing Time

  • All orders are processed after confirmation of details
  • Processing time: 2–5 working days (may vary for complex customization)
  • Orders are prepared only after customer confirmation of design details

2. Delivery Time (Pakistan)

After dispatch, estimated delivery times are:

  • Major Cities (Lahore, Karachi, Islamabad, Multan, Faisalabad): 3–5 working days
  • Other Cities / Towns: 4–7 working days
  • Remote areas may take slightly longer depending on courier service

📌 Delivery time is estimated and may be affected by courier delays, weather, or public holidays.

3. Shipping Charges

  • Shipping charges are calculated based on location and product weight
  • Some promotional offers may include free shipping (if announced)
  • COD handling charges may apply depending on courier policy

4. Cash on Delivery (COD) Policy

We offer COD on selected products with strict conditions:

  • Customer must provide correct phone number and address
  • Unreachable numbers may result in order cancellation
  • Repeated refusal of COD parcels will lead to order blocking/blacklisting
  • We reserve the right to confirm COD orders via call or WhatsApp before dispatch

5. Order Tracking

  • Once shipped, tracking details will be shared via WhatsApp or SMS
  • Customers can track their order using courier tracking systems

6. Delays in Delivery

We are not responsible for delays caused by:

  • Courier company delays
  • Weather conditions or strikes
  • Incorrect or incomplete address provided by customer
  • Public holidays or peak season rush

7. Damaged or Missing Items

  • Customers must check parcel before acceptance (if possible)
  • Any damage or missing item must be reported within 24–48 hours
  • Provide clear photo/video proof for quick resolution

8. Address Accuracy

Customers must ensure:

  • Complete and correct shipping address
  • Active mobile number for delivery contact
  • Landmark details for easier delivery

Incorrect information may cause delays or failed delivery.

9. Contact Information

For shipping-related queries: