Refund policy

At MDCN Cart, we specialize in customized and made-to-order products. Because every item is prepared according to customer details, our return and refund policy is strict to protect against misuse of Cash on Delivery (COD) orders and fake refusals.

1. General Policy

  • All products are custom-made and personalized
  • Due to customization, returns are not accepted unless there is a valid issue
  • By placing an order, the customer agrees to this policy

2. COD Order Protection Policy (Important)

To protect our business from fake orders and COD refusals:

  • Customers must accept and receive the parcel once shipped
  • Refusing COD parcel without valid reason will be recorded as “Blacklisted Customer”
  • Future COD orders from blacklisted customers may be blocked
  • In case of repeated fake orders, we reserve the right to take strict action

3. When Return or Replacement is Allowed

We only accept return or replacement in the following cases:

  • Wrong product delivered (not matching order details)
  • Product damaged during delivery (must provide proof)
  • Missing item from the order

📌 Customer must report the issue within 24–48 hours of delivery with clear photos/video.

4. Non-Returnable Cases

We do NOT accept returns or refunds in the following situations:

  • Customer changed mind after order confirmation
  • Wrong spelling or design provided by customer
  • Refusal to accept COD delivery without valid reason
  • Minor color or lighting differences (screen vs real product)
  • Customized products already approved or made

5. Refund Policy

  • Refunds are only issued after verification of a genuine issue
  • Approved refunds may be processed via bank transfer or agreed method
  • Shipping charges (if any) are non-refundable
  • Refund processing time: 5–10 working days

6. Exchange Policy

  • Exchange is only allowed for damaged or incorrect items
  • Replacement will be sent after confirmation of issue
  • Custom details will be remade as per original order

7. Order Cancellation

  • Orders cannot be cancelled once production has started
  • Early cancellation requests may be accepted only if production has not started
  • Advance payments (if any) may be non-refundable after processing begins

8. Customer Responsibility

Customers are responsible for:

  • Providing correct name, spelling, images, and details
  • Ensuring availability at delivery address
  • Receiving COD parcels on time

9. Contact for Complaints

For any issue related to your order: